Privacy Policy

1. Introduction

At BBJ Hardwood Flooring, LLC (“BBJ,” “we,” or “us”), we respect your privacy and are committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an estimate request, or contact us.

2. Information We Collect

We collect information that you voluntarily provide to us when requesting a free estimate or contacting us. This includes:

• Personal details: Name, email address, phone number, and the address of the property where work is requested.
• Project details: Project type, approximate room size, material preferences, and any description you provide.
• Scheduling details: Any preferred contact or appointment times you share.

3. How We Use Your Information

We use the information we collect to provide and improve our services, including:

• Preparing and sending detailed estimates.
• Scheduling consultations and job site visits.
• Communicating with you regarding your project.
• Answering your inquiries.

4. Cookies and Tracking

Our website may use cookies or similar technologies to help the site function properly and to understand how visitors use it. You can control or disable cookies through your browser settings. If we use analytics services to measure website traffic, any data collected is used only in aggregate to improve our website and is not used to personally identify you.

5. Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted services only to the extent necessary to deliver our services, such as:

• FormSubmit.co: Our website uses FormSubmit.co to process contact form submissions and deliver them to us by email. Your information passes through their service subject to their own privacy practices, which you can review on their website.
• Legal compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities.

6. Data Retention

We retain the personal information you provide only for as long as necessary to respond to your inquiry, prepare and follow up on estimates, and complete any resulting project. When your information is no longer needed for these purposes, we will delete it or take reasonable steps to render it inaccessible.

7. Data Security

We implement standard security measures to safeguard your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our website and services are intended for adults and are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Your Choices and Rights

You have the right to access, update, or request deletion of the personal information you have provided to us. Depending on where you live, you may have additional rights under applicable privacy laws. To make a request, please contact us directly using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.